FAD Group · Est. 1963
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Your complete guide to FAD Group's values, policies, and store network. Welcome to the team.
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Our Values
Orientation Video
Watch this introductory video before proceeding
Welcome
By accepting a position at FAD Group, you have decided to join a team of colleagues who work together to achieve continuous success. Our team is a special team, and we are proud of it.
One of the most important elements you will learn with us is the philosophy of applying the highest standards of performance in customer service — consistent with the values of respect. I am confident your time at FAD Group will provide you with the challenges and rewards you seek.
The Founding Story
The Al-Mashat family's journey in fashion began in 1963 with a small women's clothing store in Mecca, Saudi Arabia. Over decades, this family business grew into one of the most prominent fashion houses in the Middle East.
Mr. Iyad Al-Mashat continued his family's legacy, expanding the local chain into an international brand with a distinguished Arab identity.
Our Policy
To provide equality in rights and opportunities, ensuring all team members work in an environment that respects their dignity — free from any form of discrimination or harassment.
Every team member deserves to feel safe, respected, and valued — regardless of their background, role, or tenure.
Management Responsibilities
The management team is responsible for implementing this policy professionally and responding appropriately to any situations that arise. Leaders are expected to model the organisation's values at all times.
Team Member Responsibilities
All team members — including management — are responsible for maintaining a respectful and professional work environment. We are all accountable for protecting our team culture.
- Any form of harassment, intimidation, or misconduct is strictly prohibited.
- Speak up if misconduct occurs — silence enables harm.
- Violations will lead to disciplinary action.
- Every individual plays a role in upholding our shared values.
BE READY — Store Preparation
Preparation & Readiness
Preparation and readiness for the stores are essential for ensuring success. Proper setup can help attract more visitors, provide them with a positive experience, and achieve your store's goals.
BE READY Objectives
Raise employee awareness of the importance of using the store inspection checklist.
Promote discipline and professionalism in preparing the store and adhering to the official appearance.
Train the team on organizing the store and the cashier area.
Emphasize the importance of clear pricing.
Document sales and update the performance board.
Store Operations Standards
Inspection Checklist
Ensure all listed tasks are completed before opening.
Organization & Arrangement
Arrange products by category, size, and color.
Clear Pricing
Ensure each item is priced clearly and accurately.
Official Uniform & ID Badge
Maintain a clean, unified, and professional appearance.
Sales Tracking & Board
Continuously update sales on the performance board.
Team Management
- Ensure the weekly team schedule is set to confirm store opening coverage throughout the day.
- Assign tasks and clearly define responsibilities within the store team.
- Confirm the use of the onboarding program for new employees and conduct weekly performance evaluations.
- Ensure each employee's sales are recorded accurately to help improve team productivity.
- Review each team member's performance regularly and monitor attendance through the fingerprint system.
Stock Management
- Ensure security tags are attached to all items.
- Never leave the store unattended.
- Verify that all transferred items are correctly entered into the system.
- Unpack incoming shipments and begin displaying the merchandise promptly.
- Place stock in its designated storage area according to brand standards.
- Check the prices of new items and ensure they are active in the system.
- Report any damaged items or theft incidents to the management immediately.
Operations
Progress0 / 23
1
Pre-opening Preparations التحضيرات قبل الفتح
11 items
1
Is the store opened 30 minutes early?
هل تم فتح المتجر قبل 30 دقيقة؟
2
Are the store and floor area clean?
هل تم تنظيف المعرض والأرضيات؟
3
Is the product display organized?
هل تم ترتيب عرض المنتجات بشكل صحيح؟
4
Are items steamed/ironed and checked for damage?
هل تمت عملية الكي وفحص التلفيات؟
5
Are prices visible on all items?
هل الأسعار واضحة على جميع المنتجات؟
6
Is the cashier and consumable materials ready?
هل تم التأكد من جاهزية الكاشير والمواد المستهلكة؟
7
Is the fitting room organized and tidy?
هل غرفة القياس مرتبة ونظيفة؟
8
Is the stockroom organized and tidy?
هل المستودع مرتب ونظيف؟
9
Has the shift opening and handover form been filled in?
هل تم تعبئة نموذج فتح واستلام الشفت؟
10
Are security tags attached and alarm system functional?
هل تاجات الانذار مثبتة وجهاز الانذار يعمل؟
11
Is the air freshener machine working and filled?
هل ماكينة العطر تعمل وتم تعبئتها؟
2
Offers & Marketing العروض والتسويق
2 items
12
Does the promo display match the guide?
هل العروض مطابقة للدليل الإرشادي؟
13
Are promotional materials clean and tidy?
هل المواد التسويقية نظيفة ومرتبة؟
3
Staff & Customer Service الموظفون وخدمة العملاء
4 items
14
Are staff properly stationed?
هل الموظفون متمركزون بشكل صحيح بالمعرض؟
15
Are customers greeted upon entry?
هل يتم الترحيب بالعملاء عند الدخول؟
16
Is the team ready to assist promptly?
هل الفريق جاهز لتقديم المساعدة فورًا؟
17
Do staff adhere to uniform and wear ID badge?
هل يلتزم الموظفون بالزي الرسمي ويرتدون بطاقة التعريف؟
4
Quality of Service & Follow-up جودة الخدمة والمتابعة
6 items
18
Is the product quality checked upon handover?
هل تمت مراجعة حالة المنتج عند التسليم؟
19
Is the return/exchange policy explained to customers?
هل تم شرح سياسة الاسترجاع/الاستبدال؟
20
Have sales been recorded and files updated?
هل تم تسجيل المبيعات وتحديث الملفات؟
21
Have daily notes/issues been reported to manager?
هل تم تبليغ المدير بالملاحظات اليومية؟
22
Is the sales target distributed to the team?
هل تم توزيع التارجت على الفريق؟
23
Are daily returns checked as per policy?
هل تم التشييك على المرتجعات حسب السياسة؟
Visit Score Summary
KPI Sales
— / 3
Windows
— / 2
Instore Layout
— / 5
Marketing
— / 2
Stockroom
— / 4
Store Ops
— / 10
Customer Svc
— / 6
Cashier
— / 11
Maintenance
— / 3
TOTAL SCORE— / 46
01
KPI Sales Achievementتحقيق أهداف المبيعات
3 items
Has the store achieved STAR%?هل حقق المعرض نسبة STAR%؟
Is LFL% positive?هل معدل LFL% إيجابي؟
Is UPT greater than 1.3?هل معدل UPT أكبر من 1.3؟
02
Windows & Storefrontالواجهة والمدخل
2 items
Is storefront illuminated, clean, and promotional materials up to date?هل واجهة المعرض مضاءة جيداً ونظيفة والمواد الدعائية محدّثة؟
Are mannequins positioned, priced and dressed as per guidelines?هل المانيكان مرتبة ومُلبّسة ومُسعّرة حسب دليل التنسيق؟
03
Instore Layoutتنسيق المعرض الداخلي
5 items
Are floor fixtures & wall arms organized with clear walkways?هل الاستاندات الأرضية والجدران منظمة وهناك ممرات واضحة؟
Are mannequins and products displayed in line with wall stories?هل المانيكان والمنتجات معروضة بشكل متناسق مع قصص العرض؟
Are products in good condition (sized, steamed, priced, and organized)?هل المنتجات بحالة جيدة (كاملة المقاسات، مكوية، مسعّرة، ومرتبة)؟
Are tops, bottoms & accessories combined to create full outfits?هل تم تنسيق المجموعات العلوية والسفلية والإكسسوارات لتشكيل إطلالات متكاملة؟
Are top-selling models highlighted and low-performing ones clearly marked?هل يتم تسليط الضوء على النماذج الأكثر مبيعاً وتوضيح المنتجات الأقل أداءً؟
04
Marketing & POSالتسويق ومواد نقطة البيع
2 items
Are POS & lifestyle materials applied correctly and updated?هل المواد الدعائية (POS & Lifestyle) متوفرة ومعروضة بشكل صحيح ومحدّثة؟
Are unused POS stored BOH properly?هل المواد الدعائية غير المستخدمة مخزنة في الخلف بشكل صحيح؟
05
Stockroom & Fitting Roomالمستودع وغرف القياس
4 items
Is stockroom tidy and organized by season?هل المستودع مرتب والبضاعة مصنفة حسب المواسم؟
Is new season product hung/folded by story?هل بضاعة الموسم الجديد معروضة حسب قصة العرض؟
Are fitting rooms clean, tidy and free of stock?هل غرف القياس نظيفة ومرتبة وخالية من البضاعة؟
Is fitting room policy printed and visible to customers?هل سياسة غرف القياس مطبوعة وواضحة للعملاء؟
06
Store Operationsالعمليات التشغيلية
10 items
Does manager control & send weekly rota?هل مدير المعرض يراجع ويرسل جدول الدوام الأسبوعي؟
Does team know targets and current promotions?هل الفريق يعرف هدف المبيعات اليومي والعروض الحالية؟
Is cash counter clean with return/exchange policy visible?هل الكاشير نظيف والسياسات (الاستبدال/الاسترجاع) واضحة؟
Is the POS system functioning efficiently?هل النظام يعمل بكفاءة وجميع أجزاء الكاشير متوفرة وسليمة؟
Are government papers complete?هل الأوراق الحكومية مكتملة ومجددة؟
Are the store's operational files complete and accurate?هل ملفات العمل بالمعرض مكتملة وصحيحة؟
Does manager monitor sales by employees?هل يراقب المدير مبيعات كل موظف وتقييمهم؟
Does manager control stock IN & OUT (delivery & transfer)?هل يضبط المدير حركات الإدخال والإخراج (توريد/تحويل)؟
Does manager distribute section responsibility with team?هل يوزع المدير مسؤوليات الأقسام مع الفريق؟
Does manager coach and evaluate the team?هل يقوم المدير بتدريب وتقييم الفريق؟
07
Customer Serviceخدمة العملاء
6 items
Did the sales associate welcome the customer with a smile?هل رحّبت الموظفة بالعميل بابتسامة؟
Did the sales associate offer assistance within 1 minute?هل قدمت الموظفة المساعدة في غضون دقيقة؟
Did the sales associate understand customer needs?هل فهمت الموظفة احتياجات العميل؟
Did the sales associate show product knowledge?هل أظهرت الموظفة معرفتها بالمنتجات؟
Did the sales associate upsell or cross-sell?هل حاولت الموظفة البيع الإضافي أو المكمّل؟
Did the sales associate offer suitable alternatives when item was unavailable?هل عرضت الموظفة بدائل على العميل؟
08
Cashier Purchase & Refundالكاشير والمشتريات والمرتجعات
11 items
Did cashier greet the customer with a smile?هل رحّب الكاشير بالعميل بابتسامة؟
Did cashier verify items and tags before billing?هل تحقق الكاشير من المنتجات والتاجات قبل الفاتورة؟
Did cashier process the transaction accurately?هل أتم الكاشير المعاملة بدقة؟
Did cashier mention loyalty program or promotions?هل أشار الكاشير لبرنامج الولاء أو العروض؟
Did cashier pack items neatly?هل رتّب الكاشير المنتجات بعناية عند التغليف؟
Did cashier thank and bid farewell to the customer?هل اعتذر الكاشير في حال التأخير وودّع العميل؟
Was the refund process completed correctly?هل تمت عملية الاسترجاع بشكل صحيح؟
Was the return policy clearly communicated?هل تم إيضاح سياسة الاسترجاع للعميل؟
Was the exchange policy applied correctly?هل طُبّقت سياسة الاستبدال بشكل صحيح؟
Was the customer handled professionally during the refund?هل تم التعامل مع العميل باحترافية خلال الاسترجاع؟
Did the sales associate offer suitable alternatives when item was unavailable?هل عرضت الموظفة بدائل على العميل؟
09
Maintenanceالصيانة
3 items
Are there any areas in the store that require maintenance?هل يوجد أي مناطق في المعرض تحتاج لصيانة؟
Has the store reported all required maintenance tasks to management?هل قام المعرض بتبليغ قسم الصيانة بجميع الصيانات المطلوبة؟
Are there any maintenance requests that were reported but not resolved?هل يوجد بنود صيانة تم التبليغ بها ولم يتم التعامل معها بعد؟
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